Delivered a faulty swegway, contacted them straight away, they asked for photos which were sent, then told me I needed to send 4 photos not 3 if a repair was to be processed. I advised that I had already packed away to be returned so wouldn't be sending anymore photos also I didn't want a repair I wanted an exchange as we hadn't even used it, disgusting sending out a visibly faulty model!! Still haven't received confirmation of an exchange 2 days later, requested a phone call by email as was holding for 25 minutes for customer services, nobody called all I've been told by email is the exchange is awaiting authorisation! This is the second swegway I purchased within a week, their customer service is awful!! I have a very disappointed daughter! I would advise purchasing from another company if this is how their customer service operates!