What went wrong? My whole experience...Got the board all was great very quick delivery, then after less than 14 days the board kept switching itself off whenever it was switched on. Contacted iswegway - website says 'You will be assigned a dedicated customer service agent who will be dealing with your repair process once we have the board back so they will be your point of contact. This will form part of the personal service we provide to you.' I never got a reply to an email I sent-I waited days for replays-Every time I contacted them & I had a different person! Under my consumer rights act 'if an item is not fit for purpose or has a fault' you have the right to return the item within 28days of purchase. I was refused this & in the end paid a fee to get it looked at only with an email from the manager saying if it was found faulty I would get this refunded back to me. Nearly 3 months and having to get legal Solictors advice I got my refund! That I was legally entitled to & legally shouldn't of had to pay in the 1st place. As my board was only 13 days old when the item kept turning its self off. In all I would tell people STAY AWAY from the company!!! Can't say that strongly enough!! In all I had 3 & half months of stress heartache and a very upset son!