Purchased the Swegway for my 10 year old Daughters birthday, Worked OK for a few weeks then it threw her off it, and it would not work again. After many attempts to contact ISwegway, they did eventually respond and they told me to send photos to prove we had not damaged it. The photos showed the external body was fine, no damage by us, after this they would not respond, as they would have to cover cost of repair under the terms of the warranty. Iam now 6 months later, still no joy, I am in the process of speaking to trading standards and consumer helpline. DO NOT BUY FROM THIS COMPANY. Worse purchase I have ever made.