I have never purchased such a high value item online before, so was more than a little wary of doing so. I had researched what I wanted to buy and found that the prices offered by this company were extremely competitive. The service I received during the ordering process was attentive and helpful, and I was kept informed of the delivery arrangements and was pleasantly surprised that my chandelier arrived earlier than expected. I opted for their installation service which was fantastic. The chandelier itself is absolutely beautiful and much admired by all. My only warning is once you have one installed in your home all your other light fittings look a little sad!