A small piece of a big chandelier I own was hit and broken. I used another internet person who said they could supply another part so I sent a matching piece off of the fixture --- needless to say that was never responded to! I now needed to parts and thought what the heck and tried Italian Lighting-centre Not only were they the best in keeping me informed as to what was going on -- The matching replacement parts were perfect! It took about 6 weeks (as they told me it would). I will use them again should I have a need for their services. They were simply great.