Generally a good and well-organised trip - in particular the arrangements for the opera worked very smoothly and our tickets were excellent. While the hotel was comfortable and the staff were very obliging and charming, for three of our five nights there, there was a very loud concert in the adjoining square with crowds, noise etc. until after midnight. The location of the hotel was excellent, however, very close to all the main areas, so I suppose the concerts are the price we pay for that! As regards the trip to Cinque Terre, this was rather disappointing. It was all a bit rushed and ran late, and we had very little time in each location apart from the final town, Portovenere. When we got to the restaurant for our pre-booked lunch, there didn't seem to be a booking for us and we had to wait around for about 30 mins while the staff decided whether they could accommodate us! Finally our (excellent) guide, Luca, physically lifted some tables from outside, and 4 chairs, and the 4 in our group got seated. However, the meal was very disappointing after the long wait - a plate of pasta, a small piece of fish and potato, and dessert. I noticed that other diners there seemed to have a more varied meal and that was very annoying! So while our guide did his best, I would NOT recommend that particular trip and I would suggest that you try a different operator. As the main purpose of our trip was the opera in Torre del Lago I am happy that that worked so well, I am giving the trip an overall good review but the excursion could have been a lot better. I hope this helps when organising future trips. Marie Glynn