Everyone was incredibly responsive and helpful with every issue and change that we needed to address. The last POS company that we dealt with made everything extremely difficult for us. When we call support at ITretail we usually get someone we have dealt with before and is familiar with our set up. The best part about our system is that it is OURS! We have been able to customize aspect of the system to make it really work for us. A HUGE THANK YOU to Kristin, Luke, Henry, Luis and the rest of the team!