The service from Jacks Garden Store was what I expect. HOWEVER, the product (Eaton Summerhouse) is a nightmare. It has clearly been changed from the version in our local Next store. - The proportions of some pieces have been changed such that they no longer line up with the piece they are meant to connect to. - Both side panels and purlins were bowed to a laughable degree. - We were sent 4 right hand bargeboards instead of 2 left and 2 right. This wouldn't matter as they are all the same shape - except for one important point: The bargeboards are rough on one side and smooth on the other so you end up with rough and smooth surfaces. - Much of the timber is rough cut rather that smooth. This makes painting it a nightmare. This is a quality change (to lower quality) than we have seen for the same item in Next. (They all have the manufacturer name Rowlinson above the doors) - The instructions are poor. For example, there is no indication how much space is needed at the front for the 2 doors (its not the sum of their width!) All in all, not a product to stock.