From the intial order, through delivery, building, a couple of minor hiccups along the way, to the final photos of the finished article Jacks Garden Store have been impeccable - and Jo a pleasure to deal with! Order process was simple and delivery quicker than anticipated. The quality of the playhouse is excellent and sure to offer many years of happy playing for my 3 children. The instructions were simple to follow and the build process enjoyable - I am by no means an expert chippy but was able to complete to an acceptable standard and something to be proud of. As intimated there was a slight issue with the ladder/steps supplied but Jo in particular, along with other members of the team, resolved them quickly, apologetically, and without fuss. And to iterate, Jacks Garden Store are not the sort to take your money and forget about you, they showed genuine interest in the build progress and completion. I would have no hesitation in recommending the company or the product.