Service: brilliant! The owner was incredibly helpful...despite an estimated delivery within 30 days from the supplier, they were able to get our shed to us within a week so that our builders were able to build it for us. We also received a hamdwritten letter wishing us well with our shed! Product: good. We love our shed. It seems to be of a very high quality and looks amazing in our garden - it'll be even better when I've got round to painting it. However, there's no way we could have built it ourselves so we had to pay a reasonably high amount to get two builders to do it for us as well as laying a basic foundation for it. Still, I prefer it to any other I've seen! Thank you Jack's Shed!