Anonymous
Villa Alisa (Francia) - Puerto Del Carmen * Villa electrics are dangerous! - Electrics throughout this villa require inspecting and maintenance Bedroom lamp black power cable dangerous - crackling/ arcing sound - light turns on and off with slight touch of the black mains cable to the lamp and not the cable switch or mains plug - dangerous Bedroom main lighting turns off and on depending on whether you are using the bedside wall mains sockets or not - bizarre and dangerous The utility room wall mains socket is loose and easily comes away from the wall - when removing the iron we had to hold the socket firmly with one hand to stop the socket and its internal wiring coming away from the wall and remove the plug with the other hand - it is loose and very dangerous All wall mains sockets are filthy and grimey * Villa front gate - no security or access lighting to the villa or gate at night in the dark - gate arch wall has single block of x3 switches at waist height which do nothing and do not work - block's plastic cover is also off and so there is no protection from the elements, also means in the dark you are unable to see the villa gate lock or bolt lever to insert the villa gate key, push open the villa gate or walk securely through the villa gate entrance * Villa front gate - extremely difficult to open - RHS section of the gate sticks/ does not open properly and requires brute force with an adult shoulder to open - requires lubrication and maintenance * Villa front gate - again extremely difficult to open particularly in the dark, as you have to stretch your arm through the gate, use one hand to move a slider bolt bar right and push with brute body force the RHS section of the villa gate to gain access to the villa grounds * Villa keys are unlabeled - both villa keys - x1 for the villa gate and x1 for the villa front door are exactly the same visually and so it is hit and miss if you use the correct key for the correct location each time * Table tennis - the table tennis table and accessories should be disposed of and a new one purchased by the villa owner - the tennis table and accessories are an utter disgrace - the table it is extremely warped and marked all over, when the table surfaces should clearly be flat and not totally weather worn - you cannot play table tennis on this table tennis table - why is it not covered from the elements as with other villas? - the table tennis bats and balls are in a poor condition/ shape and require replacing * Pool table - the pool table should be disposed of and a new one purchased by the villa owner - the pool table is an utter disgrace - x3 of the x15 balls are missing - the top felt surface has large rips and is totally weather worn - you cannot play pool on this pool table - why is it not covered from the elements as with other villas? - the pool table and table tennis table were x2 of the mandatory requirements when we we were searching for a suitable villa * Toilet door - the toilet door handle is broken and loose and you are required to slam the door firmly to close the toilet door * Bedroom window brown plastic shutters - the RHS bedroom shutter mechanism is broken and so the shutters do not open and close correctly * Villa toilet paper and bin - there was a distinct lack of toilet paper in the villa for x7 nights stay - we used less than x3 humans would expect to use over this period of time and ended up having to use our own paper hankies over our last x3 days - there were no bin bags * Villa vacation time reduced - we paid a very large amount financially for this villa until vacation at 10am on the final morning - the villa cleaners however, tried to gain access to the villa at 0930 last morning, with no warning or knocking - this was outrageous and frightening - we were finalising our suitcases inside the villa, when we could hear someone attempting to unlock the villa front door at 0930 - our keys were in the door and so they failed - I had to cautiously open the villa front door to ascertain who and why someone was trying to enter the villa * Villa cleaners - as we were loading our car before 0930 - 1000, outside the villa gate on the final morning, we had to avoid a long and large rolling pool of deep dirty water and rubbish bags all along the villa paths and the villa gate with our suitcases and belongings, as the cleaners swept the villa path with a large amount of water/ hoses and water brushes * Toilet seat loose - the toilet seat is very loose and requires repair/ replacing * No soap or shower gel - no soap of any form existed in the villa which you would expect for basic cleanliness * Ensuite shower drain cover not attached - the silver metal floor waste water cover is loose, not attached and is highly dangerous - we slipped numerous times whilst showering * Ensuite window view 'plant' - the 'plant' (what can only be described as a long unsightly dead looking branch like stem) on the outside of the ensuite shower glass wall next to the brick wall, is a disgrace and is foul to observe - it requires disposal and replacing - the area also has what appears to be pipes and or electric cables with blue tape on them - bizarre and all unseemly * Lounge wall large canvas painting - the lounge wall large canvas painting requires disposal and replacing - it is meant to be a large black and white canvas tree terrace only, but is covered with large splashes/ brush strokes of white decorating paint - unsightly and disgraceful * Utility room iron - the iron plate is covered in some kind of black brown mess - the iron plate needs cleaned or replaced as villa users cannot risk ironing their clothes with the iron in this condition * Beds - all beds were too hard for a good sleep, pillows were small, inadequate and smelt profusely damp * Replacement villa towels - during our stay in the villa, the towels were replaced mid-stay, but the replacement towels all smelt very damp and were so thin that they were inadequate for their purpose * Villa paint and decoration - the villa requires painting and decorating throughout - it is obvious the inside of the villa looks very tired with the white gloss paint flaking off throughout The villa is very tired and requires suitable maintenance, decoration and item replacement One is most definitely under the impression that James Villas and the villa owner are more than happy to take money from the villa holiday occupier, but not care about safety or maintaining the villa and at a condition suitable for this cost We would not stay in the villa again and do not recommend it
9 months ago
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James Villa Holidays has a 1.5 average rating from 33 reviews

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