With aperture I knew were I was as I could log on to there portal and I could check what I have paid and how my iva is doing. Since Jarvis took over you cant book on to the portal you can only make an online payment. They use a company called debt movement to take the online payment. I keep getting automated phone calls telling me I need to talk to them urgently. I ignore them now as I know I'm upto date with my payments so they is no need to talk to them especially as I cant check on there portal to see what's happening. Jarvis are so muddled and unprofessional.