I started with Aperture and I found there service very person centred. Since changing to Jarvis I am so fed up of their lack of person centred service, I am waiting for a re review to complete but they ask me for documents I have already submitted onto docslink, I am getting texts to say ring them urgently but when I do the person I speak to simply dosent have a clue about my case and seems to follow some scripted jargon. I send emails asking for specific questions answered, wait days and days for someone to reply back and when they do my questions have been unanswered. I have no trust or faith anymore, the people I have spoken to on the phone cannot speak fluent English, it’s like ringing a call centre somewhere on the other side of the world. I feel like I am paying my money but I have no idea how they are managing this. I keep all my emails for evidence and am currently identifying how I take them to a regulator or ombudsman