Started by arranging a fitting on the website at their office in east London, after taking a day off from work and travelling there only to find out they are closed on that specific day, but I wasn’t informed, so traveled home again. I was not put off because their suits looked great, I booked a Zoom chat with Jay but didn’t receive Zoom credentials, another meeting that didn’t happen. I was not put off again! All the time not being able to talk to anyone on the phone which was never answered, through email I booked another Zoom chat which was a success Jay ran though some mix and match suits that he recommended and though an excruciatingly slow process showed me fabric samples and colours through low resolution images which I optimistically picked from. After the meeting had finished I felt that I hadn’t seen the whole range of what was available because of this and was looking for more options and inspiration from the website. Trying to achieve this was some what difficult, custom service was poor, never answered phone calls again and always briefly replied to emails late at night or not at all making it very difficult to communicate and get things sorted. Had to give up in the end and settle for what I had picked originally. I was not happy with the delivery. The suit arrived one day before the deadline due to several wasted weeks with poor communication, making it impossible to do any final tailoring on waistcoat and trousers that I ended up not wearing due to this, not only that but I wasn’t happy with colour and fabric. I had a back up suit just in case that I ended up wearing. In their defence It’s extremely hard to tailer and pick fabrics on a computer or phone screen, this suit was a gamble that didn’t pay off, it saddens me because they look so great on their website. Wouldn’t recommend. You can’t beat a one on one suit fitting. I’d recommend you pass on this internet based shop