B Smith
I cannot recommend that anyone order a bespoke suit from this establishment. I ordered my bespoke suit 3 months prior to my wedding. It turned out that was only just enough time because the suit arrived 2 months later than originally promised (just 2 days before I was to leave for the wedding)! The delivery date was delayed on numerous occasions and even though the shop manager agreed multiple times to update me as to when they would receive the suit, he never phoned me with any updates. I had to initiate every communication (sometimes by going by the shop). When the suit finally arrived, it was too tight in many of the measurements (odd because, if anything, I'd lost a little weight for the wedding) and to top it all off the shop was reticent to re-fit any of it. They did re-fit the trousers so I could actually sit down in them, but I ended up having to take the suit coat and the waistcoat to a seamstress to get them let out enough for me to wear! I am so thankful to the seamstress down the street who was able to do a same-day alteration. Also, my fiancé and I had asked for a couple specific details to be added to the suit and none of them were in the finished product. Overall a very poor experience and it makes me wonder why they even offer the option to order a bespoke suit. The ready made suits in the shop area all look quite nice, but I cannot advise anyone ever ordering a bespoke suit from this merchant.
6 years ago
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Jennis & Warmann has a 4.3 average rating from 323 reviews

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