The phrase 'wolf in sheep's clothing' springs to mind about this company. On the face of it, they respond politely to customer's concerns when complaints are made, but look a bit deeper and the behaviour of some, if not all, of their customer service staff starts to become defensive, then argumentative and then highly dubious to say the least. You'll find that a good number of other customers across the internet have also come up against a brick wall when getting frustrated and upset with after-sales service. My experience (yes, I can prove that I purchased from them) was a very negative one from start to finish ... I won't bore you with all the details, but it took many weeks of hassle to get my money back. In the end, I finally got my refund paid back through the Amazon A-Z Guarantee, but even this was harder than it should have been, because JLL told blatant lies to Amazon by claiming that I had not returned the item via THEIR courier they themselves arranged! Luckily, I had taken sufficient photographic evidence and I could have easily proven them wrong in court. (Taking photos is a valuable tip!) They do not include a trackable shipping barcode on their returns label, so it is all too easy for them to claim your return is missing unless you organise your own proof, as I found out later. In my opinion, I believe JLL sell poor quality imported goods which are significantly exaggerated by their glossy marketing. That might not be an issue to you if you don't expect very much of products you buy and think it's okay for them not to last very long (is that great for the planet?). But think carefully before ordering a large item that is not straight forward to return if faulty or you are not satisfied with it, particularly if you have to build it and then dismantle again to send it back. JLL use cheap, low-quality courier companies which are unreliable and impossible to deal with when things go wrong. Take a look at the reviews for their courier, XDP!! They made the situation even worse. On the plus side, I have learned a lot from this horrible experience, so in a way their staff have done me a great favour! :) However, I wouldn't recommend wasting your time and money on them ... I strongly recommend that you choose to buy your fitness goods from elsewhere, even if that means spending a few quid more. You have been warned!