Purchased a phone online from John Lewis on 17 July 2025 which was faulty and had to be replaced. Replacement was also faulty. John Lewis customer care is in Morocco and is shambolic. Weeks later, hours on the phone to John Lewis (6 phone calls), also phone call to the phone manufacturer plus emails plus escalating the problem twice and I still have not been refunded or even been able to return the 2nd faulty phone. Shocked that John Lewis customer service has deteriorated to this.
1 month ago
John Lewis Partnership has a
3.8
average rating
from
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