I purchased an AEG dishwasher online which was advertised as having an extra 3 years warranty on redemption. However, after the dishwasher was delivered, I was unable to register with AEG. I called and AEG told me to call John Lewis. I called JL as advised and they told me to call AEG. I explained what had happened and was assured that JL would sort it out and call me back the same day. Instead, I received a poorly worded email in the evening telling me that I should contact AEG! Very frustrating. The next day I responded to the email and asked for my complaint to be escalated and received an email saying that a senior manager would ‘reach out’. I then got a ‘cut and paste’ genetic email from the delivery team saying that I should call customer services as they could not deal with this. Unbelievable. I emailed back and asked for my complaint to go to the correct department and am still awaiting a response. My advice - shop elsewhere where customer service is better.