So where do I begin we booked back in May for a silver chalet but then decided to book Gold to upgrade. After booking glanced at reviews and was mixed well when we arrived at 1pm which was early was told to come back at 3pm then yet again told to come back as not ready and our accommodation was gold and entitled to a 3pm check in. We were told to wait 30 mins didn't get keys till 4.30pm ! They had only just been in ..We drove to chalet to see very old tired looking buildings where we had come from opposite reception was modern. We got to 254 Chalet in front of door was dog poo so that was a great start! On entering the building the aroma of Bleach filled our lungs which was so over powering it made us feel sick! it was like they had literally tipped a whole bottle down . It was modern inside but not my opinion of a upgraded chalet. Fridge was smelling awful and then the kitchen wear was not clean... Once we went back to complain about it had to queue for 40mins and whilst in queue we heard the General Manager CHRISTINA tell numerous people that all the cleaners had quit 2 weeks ago.. No idea why and all the other staff including chefs , pool staff were cleaning accommodation!! absolutely shocking.. then was told there was no where else to go as fully booked they would send the cleaners to go back over it..they did offer a refund and CHRISTINA the general manager would look on booking. com but as was late we decide to stay..BTW one of the cleaners can't smell so not the best ! just shocking we wanted to leave but as it was 5.30pm and we were in a impossible situation we agreed to stay the night. I had bought some cleaning spray which sort of disguised smell but then once spending time in chalet it got worse.... I physically felt sick, was crying and felt anxious the smell in the carpets and curtains