We had a weeks holiday booked from 15/9/25, however on the the Saturday l didn’t feel well, on the Sunday l felt worse . l had been in contact with my 86 year old uncle who had tested positive for Covid the week before. I phoned the doctors and they confirmed it sounded like Covid or a virus there apparently are a lot going around. They do not test anymore. When we booked this holiday we took out a holiday insurance for the week at a cost of £30 we also paid £100 for taking our 2 small dogs. When phoning John fowler customer services we were advised no refund would be given nor even the £100 for extra cleaning in respect of he dogs. The insurance runs out the day of travel and the week before you only get 20%. I feel absolutely rotten.. l am still unwell and losing that money is hard to take being a pensioner. My husband has dedicated his life to the NHS and does not earn a large salary so we cannot go away again for a very long time. John fowler you should be ashamed of yourself. I am going to trading standards also writing to the company director.. l will update you if anything changes.