I order two boxes of Oliva Melanio V cigars on 09/06/23. They were having a good sale (30% off) on this brand of cigars. I had to call the order in because I could not log into my JR Plus account. I ordered the cigars and the customer service representative confirmed the order and I was emailed the order number. I was out of town that weekend and upon return, I had not received the cigars. I checked all my JR messages on my email and phone (I get 3-4 emails and 1-2 text messages from them daily) and no email stating that my order has shipped. I checked my credit card account that I use and it did not show any transaction. I called a JR Cigar service rep and she looked into it using my order number that I received upon purchasing. She said that it did not ship because the transaction failed. I asked why wasn't I notified so that we could get this resolved. She was unable to answer. She put me on hold and then return within a few minutes and said that it needed a manager approval and there was no manager on duty during that day (Saturday, 9/16/23) and told me to call back on Monday. On Monday, 9/28/23, I called again and was put on hold for several minutes. The service rep informed me that they were not going to honor the 30% discount on the two boxes of cigars because the sale ended. I did not take my anger out on the customer representative but I did plead my case on this injustice. If JR Cigars can send me 3-4 emails and 1-2 text messages daily, then why couldn't someone message me to let me know that the transaction did not go through? Also, how did I get an email stating that the transaction was approved and a customer order number was assigned to my purchase? I, kindly, asked the customer service rep to cancel my JR Cigars Plus membership and I requested a pro-rated refund since I joined in May 2023. She informed me that she put the request through but could not tell me if I would get any refund for cancelling my Plus membership. FYI: 2.23/5 rating on BBB