I received a pair of golf shoes on January 4. I first tried to contact customer service by phone a few days without a call back. So, I sent my first email on January 15. I got no response, so I sent a second email on January 25. The first response that I received from customer service took nearly two weeks. That is unacceptable. And now I am told that I have to pay the return shipping because they wouldn’t exchange them. However, bc of the lack of timely response from customer service, I am no longer inside the 30 day window bc I ordered the shoes on December 28. My guess is that it was shipped by December 31 because I received it in January 4. So now I have no recourse. This is ridiculous. I did my part by contacting customer service. But now my calendar is up for a return. I am very unhappy with the customer service that I received.