Nov 26 - ordered 2-4-1 pant deal + socks Nov 29 socks shipped and received; Canpar claimed that pant was shipped and delivered Dec 5 - confirmed with concierge that package never received; emailed JGS customer support Dec 7 - pants arrived but received a 34x30 (ordered) and a 36x32 (not ordered). Dec 8 - requested to keep the correct one and return wrong one (36x32) Dec 13 - provided return label to return order back and asked to re-order what was originally ordered. Dec17 - dropped off return at Canpar SMART location. Dec 20 - shipped Dec 21 - received at JGS warehouse (St. Catherines) Dec 29 - follow up email on refund, no response January 3rd - left voicemail for customer service...message states 24 hour response time... January 5th - sent another follow up email and left voicemail for customer service January 6th - left another voicemail... NO RESPONSE on refund from Customer Service. Are they still in busines? Seem to be sending emails on product sales, but I would be concerned.... Disorganized and unresponsive....