I was told on July 24 I had been refunded for 2 returns . On 10 July i still had not recieved my refund . I telephoned , waiting over 30 minutes on hold . I was told there had been a problem with refunds but not to worry as the customer service agent could refund me immediately for 1 of the returns but she could only do 1 per customer per day and she would ring me at 9am the following morning to complete the other refund . GUESS WHAT !!!!!!!! NO REFUND WENT THROUGH ON THE 10 JULY ,AND OF COURSE SHE DIDN`T RING BACK AS PROMISED . I HAVE TRIED RINGING AGAIN ,JUST PUT ON HOLD AGAIN . Just Last Season MUST BE SITTING ON THOUSANDS OF POUNDS OF CUSTOMERS MONEY THAT THEY ARE REFUSING TO PAY BACK .!!!!!! Its a pity because clothing ,shoes etc are lovely , but BUYER BEWARE !!!!!!!!!!!