Items arrived in damaged packaging i emailed to say just that - and that this was a gift and a damaged box doesn't look good. Reply from Tracy saying that the box is a transit item only and it has done its job to protect the items. My view is that these need bubble wrap or similar to keep the box tidy even if not to be given as a gift they should still be kept in the box as they are delicate items. And as such that box should be sturdy and presentable. Which now for the intended recipients this will not be the case. The email was also written in a condescending manner. So not impressed and although it seems minor to Tracy in customer service to me its an annoying issue and i disagree with the response i got.