Different ladies mask sent to the one I ordered. It was left up to me to ring to find out why & also to ask for for a refund of the balance between what I paid & the cost of the substitute. This is not best practice. Someone should have rung to let me know so I could chose what to do & the overpayment should have been brought to my attention & not the other way round. Saying all this, the staff I spoke to were very nice & helpful. I kept the masks as they were similar to the ones ordered and are lovely & well made. If this kerfuffle about the wrong mask hadn’t happened, I would have given 5 stars.