BEWARE SCAM ATTENTION ! This is a real scam! the product is vile, it stinks, it's dry and it's full of seeds! It's hay, a real scam! guaranteed headache! disgusting ! the after-sales service does not want to know anything and takes the liberty of calling me a liar! to report to a consumer association!! They are crooks! UPDATE: the after-sales service, after calling me a liar, now allows me to tell me that I did not contact them before leaving this review!! which is FALSE, I was nice to the after-sales service, they even asked me to send them photos, and they continue to make fun of me!! SCAMMER AND LIAR, and after-sales service run by a gang of Incapable people RE UPDATE: following your response, please note that I sent you an email again directly after your first response this morning, at 12:33 p.m., and that you still have not responded to me! So the after-sales service leaves something to be desired!