Awful, hideous, will never use again. Coat delivered in very poor state, dirty, with a broken zip and in shoddy, substandard packaging. Was initially talking to Customer Service via email but then all communication just stopped despite my issue being far from resolved. I have emailed several times, all of which have been ignored. I have now paid a third party company called CustomerCare.org to pursue the complaint on my behalf who have made 3 attempts at contact and are also being ignored. Complaint now escalated to Director Level. An absolutely diabolical company with zero Customer Care who seem to be oblivious that they are dealing with actual human beings with feelings.