Thank you for giving me the opportunity to tell you how poor your customer service is. The boots I bought had different insoles in 8.5 in the left and a 7 in the right. This results in the insole slipping back every time I wear them which is daily, which makes my toes hang over the edge of them making them not that comfortable to wear. As your company seems to be run by Sports Direct I am not surprised at the lack of customer service as I have had dealings with them in the past and had vowed never to step foot in one of their stores again. Hence buying direct from Karrimore or so I thought. The customer don't care department have been true to form telling me the insole is no longer stocked so basically go away we are far to big to worry about things like that. However if I was to order another pair of 8.5 boots I feel sure they would possibly come with the correct insoles in them. Regards Steve Chambers