Their web site is easy to use and navigate, not over engineered like some web site, I have seen. Their prices are competitive compared to other web sites, I have used in the past. Shipping took a little longer than I expected, which should not be the case since they are using DHL. Some web sites offer free shipping for orders over a certain amount. Not so with SportsDirect. In fact, they charged me over £12 in shipping charges to Denmark, which I consider outrageous after I spent over £220 on their web site. The products I bought (Karrimor) were of excellent quality as expected. I might use their web site again next time I want to buy some Karrimor products. However, the shipping charges will make me look for an alternate web site.