Will not be using again. Although my product arrived earlier than i was told/expecting (was bought as a birthday gift) i'm appalled at the state of this "new" pair of trainers. The packaging was damaged & the trainers weren't packed tidy. The stitching on shoes os frayed, the is dried glue on view, the front of the one trainer is scuffed and there is black marks which are non-removable on the tongue. When emailed to complain & at the least request a replacement pair, i was offered a '£5 gift voucher as a gesture of good will IF i was willing to keep the product' ?! After discussing further I was told I will not be receiving a replacement pair & asked to return the item. I was not happy with the product & am not 100% satisfied with the service provides although it has been very prompt.