Company service good and communication excellent. Quality of sandals is good and sale price superb value but sizing is way out on both men's and women's lines. Ordered size 42 (8 ) women's to replace existing superbly fitting Karrimor sandals, also size 42 but these are too short and too narrow. I wear a 40 or 41 in Birkenstock! Similar problem with men's 44.5 (10 ) for my husband who takes a nine and a half in a shoe and happily wears 44 Birkenstocks. 4 different styles, all with size issues I have paid postage, will have to pay return postage ,and more postage for replacements in larger size....but in future first will find the shoes in Sports Direct ( I believe they 'own' the Karrimor brand name ) and make sure they fit before considering buying on line! Makes me wish I had braved the shops in the first place.