I ordered from Karrimor based on the history of it's name, not realising that Karrimor was a Sports Direct company. When my item arrived, despite ordering the correct size for my chest measurement it was way to big ... this is where the trouble starts! As part of the Sports Direct company their customer support is non existent. You cannot contact them by phone, all you get is a message that says they're busy and please phone back; in order to get the number you have to search Google as it's not listed on their site. It took four days to get a response to an email, and that email did not answer any of the questions I had posted in mine, it was just a standard cut and paste response about their returns policy. When a refund was issued it was devoid of any original postage cost as despite me visiting the Sports direct store (who would only refund in vouchers) and explaining the problem in person and then doing the same when I returned the item to the returns address, it was listed as me changing my mind rather than incorrect sizing. I will never buy from Karrimor or any other Sports Direct company again, I will encourage my friends and family to do the same too. It is not the quality of the item it is the support, once they have your money they really don't care. Do yourself a favour and go to a different company, try Mountain Warehouse instead of Karrimor as for me the experience was a wholly different one.