Everything about the purchase mechanism was fine. However, I got text messages telling me that the order was out for delivery, then a text message saying that the item had been delivered - which it was not. I then got an e-mail confirming that the item was with a courier and then an e-mail confirming delivery. I have been at home all morning and no attempt has been made to deliver the order, I certainly have not signed for it. Hermes, the courier's web site only advises to contact the retailer if there is a problem. I have sent an e-mail and at the moment I am waiting for a reply.