This review is not a reflection on the products which I personally think are great. My experience was soured by the fact that it turns out the two jackets I ordered were smaller than expected. Not a problem I thought, I will just return them for a larger size. Problem is I live in the USA. As such the cost of returning them registered as suggested so they don’t get lost turned out to be over 70 USD. I contacted customer service which is I guess is run by another company called SportsDirect. Setting aside that it took days for anyone to get back to me all I got was some guy called Peter copy pasting the return policy from the website as a reply to my request asking if there was a way to use the same carrier that delivered to me as a means to send the jackets back at least at an affordable cost. My next mail about the issue came back with a dry response that I was not allowed to do so. As such I went ahead and bought the two jackets again as the cost of returning the items came very close to the cost of buying them again in a larger size. I guess I can give the other two away as gifts. Conclusion? If you are ordering from overseas and especially somewhere far like the USA you better get your order exactly right in terms of size because Karrimor has no efficient affordable process or proper customer service via SportsDirect to handle your exchange. Sorry guys. Great products. Poor service.