Karrimor Order reference KARR40000033541260 On Wednesday 17th January I ordered 2 pairs of shorts and a tee-shirt, in spite of the high delivery charge of £4.99 On Thursday 18th January, I received an email from customer services and Sports Direct, that was headed "Order Amendment Note" containing the following: These items have been amended on your order. Ordered Qty Cancelled Qty Description Reason 1 1 Karrimor Aspen Short Sn63 Beige Large Temporarily out of stock Product Code: 441632/04/430 I wasn't given any option to accept this or not. I emailed back immediately the following: "I expect that you will be sending the balance of the order when it arrives in stock? If not please cancel the whole order, I chose to pay £4.99 for the total order, and would not have done so if I had known that not all of the items were in stock. If you do not cancel the order or send the balance at a later stage, I will ask my credit card company to withhold payment on the grounds that you are not sending what I had asked you to send." On Friday 19th the balance of the order was delivered. I did an internet search and found a phone number for customer services, an 0870 number making people pay for customer service is very customer unfriendly these days, and after about 5 minutes of going through the options the recorded voice said that they were receiving a high volume of calls so please call back later, and the call was disconnected. When I order something, especially when paying an excessive delivery charge, I expect to receive what I ordered, or at least have the option to reject any changes in the event that items are not available, it is completely unacceptable and against modern consumer laws for the retailed to decide for me what I can have. If the company are unable to send the shorts I ordered, or even a different colour of my choice, then I expect to receive a Returns Label to send the unopened parcel back, and a refund as soon as the parcel is received. Tomorrow I will be contacting Trading Standards to see if they want to bring a prosecution, the following day this will go on Facebook, and the day after that it will go on Linked in as the unacceptable face of customer disservice.