The pair of size 6 trekking sandals arrived and no one had checked inside the box as one of the sandals was actually a size 5, clearly labelled as such, and completely unusable. They also had a lot of loose threads, and didn't look to be very good quality anyway. I took them into a sports direct store but they refused to help but did give me a phone number for customer services, something not available on the Karrimor website. After a long wait in a queue on the phone I did eventually get given a Freeport address to return them to. I then had to go through hassle of repackaging them and going to the post office. I didn't realise I was even buying from sports direct until it was too late, and would not have done so if I had known, as they have appalling online reviews for customer service as well as bad press for the way they treat their staff. At least I now know.