The parcel was sent by Hermes, I paid for the express delivery. The guy tried to deliver it on the next morning. I wasn't at home because I work, he left a card saying he would try again the following morning, with NO contact number and NO office address on the card. I had THREE cards like this (unluckily, I work Mo-Fri!), the last one said the parcel would be returned to the sender if no contact was made (how could I know how to contact them???) *I visited a couple of Hermes collection points close to my house, but they didn't know anything about my parcel. *I tried to find more information in the on-line tracking, with no success. *I contacted Hermes by means of the live chat, but he answer I got couldn't be more useless. So, I ended up paying a money for a parcel that I didn't receive, and getting frustrated because I couldn't even find where the parcel was after chasing it. Horrible.