I ordered my items on 2nd April with a promise of delivery in 5 - 7 working days. Within a few days I had emails saying order processed, then order collected and you gave me a tracking number, then nothing. Tuesday 11th I chased and was told it was still waiting collection from the courier and should be with me in a couple of days. (this doesn't correspond with the email on 5th April saying my items had been collected) The items we ordered were needed for Friday 14th. When I chased on Thursday 13th, no response was given. I thought ordering items with 2 weeks to go would be fine. I am very disappointed. Also there is no telephone number in which you can be contacted directly. We are now doing our 2 day trek without the items we wanted. Completely not satisfied and wished I'd ordered them elsewhere.