Purchased item online to click and collect at local store. On the day I had a phone call from the courier - querying why it was being delivered to a shop - I confirmed correct as it was click and collect. However the shop (Johnsons Cleaners, Stockton Heath) wouldn't take the parcel as they said they only took them from DPD not Hermes. Driver rang me not knowing what to do - fortunately as I am only a mile away he agreed as a gesture of goodwill to deliver it direct to me.
7 years ago
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