The order took longer than it should have to arrive (we ordered from Van Mildert at the same time and it arrived days before) and then one item was a larger Large than everything else we've ever bought from Karrimor which was a bit annyoying and we thought we'd exchange it but didn't realise it is not free returns (this is not very good for a company these days at all) and because we don't live in the UK the timing of sending back within the time etc would be extremely hard but even worse is the 'information' on the website is the poorest I've ever come across, and not even able to find a phone number to ring and speak to a person! Really rubbish website and way to run a business. I don't think we'll be ordering from Karrimor in the future. Terrible.