My good arrived marked half price meaning that I paid over £60 more for them than was correct at time of sale. Itchen spent several hours trying to contact you. My query wasn't relevant for your standard tick box answers so I tried sending an email which was returned with a German message which I think said that it was not delivered. I could find no phone number on my invoice or Internet and have ended up sending a handwritten letter to your returns address but am not sure that it will reach the right department. Very frustrating and disappointing as I have always been happy with your company in the past.