I am perfectly happy with your products and the value for money they represent. I have been buying Karrimor products for more than 30 years, with great satisfaction. The only problems this time were: The delivery: I paid a premium charge for next-day delivery. The products did not arrive on that day. I received a text message " we tried to deliver your parcel, sorry we missed you" having been in all day, with a working doorbell, and perfect hearing; my email to Karrimor raising these points was acknowledged but not answered. My parcel arrived the next day. Please arrange for a refund of the premium charge. Robin Dance.