My first order with Providoor has not been a pleasing experience. Customer service was poor with no apology from Providoor for inconvenience caused. Therefore , Unfortunately I have given a 1 star due to below. I was due to have day surgery , living alone, I decided to place an order with Providoor taking care of meals as I would be incapacitated for a week. Order was to arrive Sunday with my day surgery due Monday . The order eventually arrived the following Thursday., many days after required.. Reason for non delivery, following many emails , apparently was my address difficult to understand. I was then asked to provide address as per official government address which is the same as one provided on original order as placed. Next I was advised I would have to wait until the next time slot available the following week. Eventually the order arrived. The duck spring rolls were tasty but the sauce was missing. Next was the Kids Gnocci , truly inedible, the gnocchi was thickish, gluggy not soft with very little bolognaise type sauce . Most went in the bin. Due to Cyclone Alfred, no power, the other meals are yet to be tasted. Thanks to a friends generator the meals are under refrigeration. Such a disappointing experience with this company .