Twice, after checking closing times on Katies site (as Google is often incorrect) to ensure to attend the stores (Joondalup & Whitfords) with at least ½hr til closing, only to find Joondalup closing early & while permitted to enter, staff were not polite about the matter & we had to purchase the item without knowing if the size was correct, then having to return to exchange for the correct size pants that they no longer had available. Received a text advising click & collect order was ready 40mins to closing from Katies Whitfords, only to arrive within 10mins to find the store closed, which was at least 30mins earlier than your site states & no notice of "special circumstance" for this. My daughter has purchased 4 pairs of your straight leg pants for work in a short period. As she only works part-time, so no excessive washing & I follow the care label the sewing on the in seam loosen & creates the appearance of a hole. Went up a size to ensure no over stretching despite this meaning the waist was loose & this still occurred. The material being stretchy (elastane) is poor quality as within a few washes following instructions has broken thin elastic poking through appearing shabby & unsuitable for work. Ordering 2 more pairs online for click & collect same size & design, on collection being advised returns or exchange can not be done in store the pants were not the correct cut, loose & baggy & the size is clearly a great deal larger when help up against the same size & pant style previously purchased. Had a look at the picture online that clearly shows the style ordered on the model to be fitting, as the ones previously bought in store. Putting the original against the new pairs it is clearly obvious there is a huge difference in size & cut. Your images online are deceptive as I also ordered a dress that appeared completely different on the model than what I received. To return by post is a cost that customers should not have to cover when Katies products are of poor quality & images online misleading. We will no longer purchase items from Katies & would not recommend your company & instead advise against purchasing clothing from Kaities due to poor quality & misrepresentation online.