I arranged an appointment for a surveyor to come and give a quote for a boiler replacement, They rang an hour before the appointment to say they couldn't make it. As they rang before I left work, there was no real problem. I was then offered a telephone survey the next day whereby I would be given a quote based on my answers to the surveyors questions. The appointed time came and went, but no phone call. Days went past until my wife eventually rang them (she was getting cold) and arranged another appointment with the surveyor. This time I left work early to keep the appointment, but the surveyor didn't turn up. I have had no contact with them since, and no wish to hear from them again.