I was desperate and locked out of my property, in my desperation I called the first number that came up in google search, I would normally check the reviews but again out of desperation I didn’t. I was originally quoted £49, and thought that was right considering the door hadn’t double locked and just needed a tool to push the handle down from the other side of the door. When the guy arrived he looked at the door and looked at me and said that he would need to drill, my neighbours had all now gathered seeing what was going on, when the locksmith saw he had been rumbled, he then got the tool I had, he then tried to make it look like he was doing extra by fiddling around with it, the door opened immediately and he then said I owe them £121!! The caller had said to me that there would only be an additional charge if they had to drill, when I called them back and explained she was almost laughing. Please, please do not use this company, they’re scamming people out of their hard earned money and currently under criminal investigation. I have children and didn’t need this just before Christmas. When you talk to the help desk they seem to find it funny, please!! DO NOT GIVE THESE CROOKS YOUR MONEY!!