The delivery itself was fine. Main problem was lack of instructions to erect the tent. We did eventually find them on-line, but it would have been much better to have included them within the boxes. This would cost little and infinately improve the experience. Also the on-line instructions included poor photos and these need improving, especially in relation to the mechanisms for adjusting the guys and pegging out the outside of the tent. Also it took even more time to find instructions about how to use the clip-in ground sheet - they were elsewhere and again the photos were poor. Also the instructions need to be clear that the bedroom annex poles need to be forced/flexed to fit. After looking at numerous videos and photos we concluded that this was the way it had to be done - but we did not want to force parts of a new tent and thereby damage it. We did phone through to get advice and were promised a call back. That didn't happen. On the second time of trying to phone the call simply rang out. So please improve your phone support.