The spare parts I ordered were delivered within 48 hours. However I was unable to get a response on the telephone contact advertised. On three occasions the phone just rang and eventually I gave up. I then emailed and the person I dealt with could not have been more helpful. He advised that I send some photographs of the spare parts I needed and once he had identified the parts they were dispatched immediately. My only criticism is that if I had needed to discuss the matter in person then I do not know how long it would have taken for the telephone to be answered.