Appaling customer service- bought a Sleigh Cot bed 4/7/15- delivered broken the next week. Originally refused to take away the broken cot bed (I had to dispose of it myself?!) then waited in twice for deliveries of a new one which didnt happen. Eventually, 3 1/2 weeks later, a new cot bed arrived- also broken. Sent this one back 3/8/15. Still awaiting my £250 refund (as of 4/9/15). Customer service team refuse to let me speak to a manager, fail to respond to my emails and ignore my calls. They then promise a refund in my bank 7-10 days (it did not happen) time and time again. STILL AWAITING A REFUND ------ do not shop with them.